Research
Our courses are built on research. Here are the studies we have carried out or taken part in – from a randomised trial of communication training for hospital doctors to RescueVoice Pro for 113 emergency calls.
Ongoing research project · 2024–2027
RescueVoice Pro – the training platform of the future for life-saving emergency calls
An innovation project supported by the Research Council of Norway with NOK 12 million and led by Somsagt. Emergency operators at 113 centres train on a simulator that combines communication psychology with realistic AI-driven calls: handling fear and stress with precision, empathy and compassion. Early results show a time saving of 28 seconds from the start of the call until help is on its way.
Partners: Akershus University Hospital, University of Oslo, OsloMet, NAKOS, Norwegian Cardiac Arrest Registry and Vestfold Hospital.
The project in the Research Council's project bank ↗Doctorate · University of Oslo · 2011
Hospital Doctors' Communication Skills. A randomized controlled trial investigating the effect of a short course and the usefulness of a patient questionnaire
A randomised study of the communication course «Four Habits» for hospital doctors at Akershus University Hospital. The doctors started below the middle of the scale and improved clearly after the course. Conclusion: all hospital doctors should receive communication training regularly.
Book · Universitetsforlaget · 2020
Kommunikasjon med pasienter – Trond A. Mjaaland og Bård Fossli Jensen
The book on demanding conversations in healthcare – based on the research and many years of courses.
Studies – what they showed
A course for emergency operators in Tønsberg gave better cooperation with callers. The basis for RescueVoice Pro.
Evaluating a training intervention for improving alignment between emergency medical telephone operators and callers: a pilot study of communication behaviours
Gerwing J, et al. (Fossli Jensen B) · Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine · 2021 · Read the article ↗
How good doctors believed they were did not match how good they actually were.
Long-term effect of communication training on the relationship between physicians' self-efficacy and performance
Gulbrandsen P, Fossli Jensen B, et al. · Patient Education and Counseling · 2013 · Read the article ↗
Doctors only partly picked up on patients' negative feelings.
Specialist physicians' sensitivity to patient affect and satisfaction
Gulbrandsen P, et al. (Fossli Jensen B) · Medical Care · 2012 · Read the article ↗
Patients' answers capture part of the difference between doctors, but not all of it. Video gives a more reliable picture.
The ability of a behaviour-specific patient questionnaire to identify poorly performing doctors
Fossli Jensen B, et al. · BMJ Quality & Safety · 2011 · Read the article ↗
Doctors often moved past patients' feelings instead of making room for them.
Physicians' responses to patients' expressions of negative emotions in hospital consultations: a video-based observational study
Mjaaland TA, et al. (Fossli Jensen B) · Patient Education and Counseling · 2011 · Read the article ↗
More than half of the patients showed worry or negative feelings, often only after about five minutes.
Patients' negative emotional cues and concerns in hospital consultations: a video-based observational study
Mjaaland TA, et al. (Fossli Jensen B) · Patient Education and Counseling · 2011 · Read the article ↗
A 20-hour course gave measurably better communication among the doctors, across all specialties.
Effectiveness of a short course in clinical communication skills for hospital doctors: results of a crossover randomized controlled trial
Fossli Jensen B, et al. · Patient Education and Counseling · 2011 · Read the article ↗
The doctors became more confident that communication can be learnt.
Endring i mestringstillit hos sykehusleger etter kurs i klinisk kommunikasjon
Gulbrandsen P, Fossli Jensen B, et al. · Tidsskrift for Den norske legeforening · 2009 · Read the article ↗
Other publications
Give patients their lives back
Reme SE, et al. (63 authors, incl. Fossli Jensen B) · Tidsskrift for Den norske legeforening · 2026 · Read the article ↗
Chronic fatigue syndromes: real illnesses that people can recover from
Oslo Chronic Fatigue Consortium (52 authors, incl. Fossli Jensen B) · Scandinavian Journal of Primary Health Care · 2023 · Read the article ↗
Yes, the cross-over design is suitable for evaluation of the effect of an educational intervention
Dahl FA, Fossli Jensen B, et al. · Patient Education and Counseling · 2012 · Read the article ↗
Interrater reliability for the Four Habits Coding Scheme as part of a randomized controlled trial
Fossli Jensen B, et al. · Patient Education and Counseling · 2010 · Read the article ↗
Post-recruitment confirmation of informed consent by SMS
Gulbrandsen P, Fossli Jensen B · Journal of Medical Ethics · 2010 · Read the article ↗