Courses

Training for Effective Communication

At Crisis Linguistics, we offer a range of specialized courses designed to enhance communication skills in various professional settings.
Ingvild Stjernen Tisløv speaking in a panel at Arendalsuka

Photo: RedAnt

No situation is too hard to handle

Our experienced instructors provide you with the necessary tools and techniques to handle challenging situations with confidence and professionalism.

Read about the research behind the courses →
Jon Erik Steen-Hansen teaching at the flip chart during the 113 project days

When the pressure is on

Training for professionals in high-pressure environments, including emergency call operators. This comprehensive course equips you with the skills to handle difficult situations and make effective decisions under stress. Based on the same techniques used in emergency calls to the 113 emergency number, this training ensures clear and efficient communication.

In the photo: · Photo: Bengt Gabrielsen

Morten Brandt explaining during a talk

Difficult Clients and Challenging Situations

A course designed for professionals who frequently interact with clients in demanding scenarios. Whether you work in hotels, retail, public services, or customer service, this program provides you with strategies to handle various challenges, improve client satisfaction, and maintain professionalism.

In the photo: (Somsagt) · Photo: Per Heimly

Group work at a flip chart during a training day at Grefsenkollen

Mastering Effective Communication

This comprehensive course targets professionals who aim to enhance their overall communication skills. By focusing on key aspects of communication, such as active listening, empathy, and clarity, this training empowers you to build rapport and establish trust with clients, leading to better outcomes and positive experiences

In the photo: (Somsagt), , , · Photo: Ingar Næss, StudioF2

Elin Rugnes Andersen making the final adjustments to the simulator

Virtual Simulation for Real-Life Scenarios

Experience our advanced virtual simulation platform, designed to replicate real-life communication scenarios. Whether you are a healthcare professional, hotel staff member, or customer service representative, our virtual simulations provide a safe environment to practice and refine your communication skills, receiving instant feedback and evaluation.

The final adjustments to the simulator during the 113 project days in Førde.In the photo: (Somsagt) · Photo: Bengt Gabrielsen

The 113 project team visiting the emergency call centre in Førde

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The research team of the 113 project RescueVoice Pro visiting the emergency medical communication centre in Førde. The project is supported by the Research Council of Norway and led by Somsagt (project leader Bård Fossli Jensen) in collaboration with SoftwareOne, Akershus University Hospital, Oslo University Hospital, OsloMet, the University of Oslo, the Norwegian Cardiac Arrest Registry and emergency medicine specialists.From left: (SoftwareOne), (Somsagt), (Somsagt), (SoftwareOne), (Somsagt), (Ahus), (SoftwareOne), · Photo: Bengt Gabrielsen